Announcement: 3D Printers Portfolio Integration Following Acquisition
Dear Community,
We are excited to share a significant development regarding the evolution of the cooperation between Prusa Research & Trilab.
Since the official acquisition was announced on 15th of November 2021 at Formnext in Frankfurt, Trilab has become an integral part of the Prusa Research family.
As a result of this acquisition, we are strategically integrating the 3D printers portfolios of both companies to streamline operations, enhance product offerings, and deliver a more cohesive experience to our valued users.
What benefits should this bring to you?
The integration will lead to an expanded and diversified product line that leverages the strengths of both companies. This will allow us to cater to a broader range of user needs and preferences.
Our combined efforts resulted in the release of the new Prusa Pro HT90 3D printer that provides enhanced features, improved technology, and innovative solutions across the entire 3D printers portfolio.
In line with this integration, we have made the decision to discontinue certain older models from the Trilab Portfolio. This decision is part of our commitment to focusing on cutting-edge technology and ensuring a streamlined and efficient product lineup.
We understand that changes may bring questions. To support a smooth transition, we will provide detailed information about discontinued models, along with any necessary support and resources to assist users during this period.
We are confident that this integration will bring about positive changes for our community, offering improved products and a more unified user experience.
We appreciate your continued support and look forward to sharing the benefits of this acquisition with you. For any inquiries or concerns, please feel free to reach out to our dedicated support team at info@prusa3d.com or sales@trilab.cz .
FAQ
Reasons for discontinuation?
Strategic integration of the 3D printers portfolio of both companies, Prusa Research and Trilab, to streamline operations, enhance product offerings, and deliver a more cohesive experience to our customers.
End-Of-Life Milestones
Table 1. End-of-life milestones and dates for the TRILAB portfolio: DeltiQ 2 Plus, AzteQ Industrial, AzteQ Dynamic
| Milestone | Definition | Date |
| End-of-Life Announcement Date | The date the end-of-sale and end-of-life of a product is distributed to the general public. | 22-Jan-24 |
| End-of-Sale Date: | The last date to order the product through Prusa Research and Trilab point-of-sale. The product is no longer for sale after this date. Manufacturer reserves the right of changing the EOS date. | 22-Jul-24 |
| End of SW Maintenance Releases Date: | The last date that Trilab Engineering may release any final software maintenance releases or bug fixes. After this date, Trilab Engineering will no longer develop, repair, maintain, or test the product software. | 22-Jan-27 |
| Warranty | For equipment and software, EU legislation is applied based on date of sale, but no later than End-Of-Sale Date. | 22-Jul-24 |
| Last Date of Support: | The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. | 22-Jan-27 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number | Product Description | Compatible materials | Replacement Product |
| TRILAB DeltiQ 2 Plus | N/A | PLA, PETG, CPE, PETG-CF, PC-CF, PA12-CF, PA12-GF, PA11-CF, TPU, TPE | Original Prusa XL (Large-scale CoreXY 3D printer) |
| Original Prusa MK4 | |||
| Original Prusa i3 MK3S+ | |||
| Prusa Pro HT90 (Delta kinematic 3D printer with actively heated chamber) | |||
| TRILAB AzteQ Industrial | industrial delta printer with a closed actively heated chamber | PLA, PETG, CPE, PETG-CF, PC-CF, PA6-CF, PA11-CF, PA12-CF, PA12-GF | Original Prusa XL (Large-scale CoreXY 3D printer) |
| Original Prusa MK4 | |||
| Original Prusa i3 MK3S+ | |||
| Prusa Pro HT90 (Delta kinematic 3D printer with actively heated chamber) | |||
| ABS, ASA, PA12, PA6, PC, HIPS | Prusa Pro HT90 (Delta kinematic 3D printer with actively heated chamber) | ||
| AzteQ Dynamic | delta printer for high-volume printing | PLA, PETG, CPE, PETG-CF, PC-CF, PA12-CF, PA12-GF, PA11-CF | Original Prusa XL (Large-scale CoreXY 3D printer) |
| Original Prusa MK4 | |||
| Original Prusa i3 MK3S+ | |||
| Prusa Pro HT90 (Delta kinematic 3D printer with actively heated chamber) |
Availability of support and warranties?
Three (3) year of routine failure analysis for hardware from the EOS date.
Three (3) year of bug fixes, maintenance releases, workarounds or patches for critical bugs from the EOS date, when reported to TAC.
Three (3) year of TAC support for hardware from the EOS date. TAC support for the final software running on the EOS hardware will be coterminous with the hardware LDOS.
Three (3) years of replacement parts for hardware from the EOS date, in accordance with Trilab Return Materials Authorization (RMA) process.
Potential impacts on existing customers?
We understand that the end-of-life announcement may raise concerns. Rest assured, we are actively working on providing support and transition plans to minimize any potential impact on our valued customers.
Service contracts?
Renewal of existing “Extended Warranty” support contracts for hardware (including software) will not be enabled.
New “Extended Warranty” support contract with purchase of products after EOS has been announced, will not be enabled.